MISS BELLA BEAUTY & SPA — POLICIES & GUIDELINES

Effective November 10, 2025
(Updated from July 7, 2025)

Policies created September 1, 2024

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Thank you for choosing Miss Bella Beauty & Spa. These policies ensure a smooth, safe, and respectful environment for every guest. By booking with us, you agree to the following terms.

 

BOOKING, CANCELLATIONS & RESCHEDULING

Booking Methods
Appointments must be made through:
• Our website
• Phone or text message

Social media is not accepted for booking, rescheduling, or cancellations.

Deposits
• Services over $50 require a 50% non-refundable deposit
• Services $50 and under must be paid in full at booking (non-refundable)
• Sale services, packages, products, after-hours, and outside-hour services must be prepaid in full and are non-refundable.

Cancellation Notice
• 24 hours’ notice is required to cancel or reschedule.
• Less than 24 hours = deposit forfeited.
• Emergencies will be handled with compassion, but repeat short-notice cancellations may result in fees or refused future bookings.

Repeat Short-Notice Fee
• A $15 fee may apply for repeat last-minute changes.

Late Arrivals
• 15-minute grace period
• Arrivals after 15 minutes may be shortened or cancelled
• Full service fee still applies due to time, preparation, and materials used.

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AFTER-HOURS & OUTSIDE-HOURS SERVICES

• Standard hours:

• Mon–Fri: 11 AM – 7 PM

• Sat: 11 AM – 5 PM

• Sun: Closed

• After-Hours Appointments (8 PM–10 PM) are available for small groups of 2–4 people.
• Outside-hour services may be approved when possible and include a $15 convenience charge.

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RESPECT & SAFETY POLICY (ZERO TOLERANCE)

To maintain a safe professional environment:

• No verbal, physical, sexual, or suggestive behavior is tolerated.
• Any inappropriate comments, gestures, or requests result in immediate refusal of service, blacklisting, and possible police involvement.
• Clients who smell strongly of alcohol, cannabis, or appear intoxicated will be dismissed with no refund.
• Bella reserves the right to refuse service to anyone if she feels unsafe or disrespected.

Respect for Others
Disruptive behavior, harassment, or aggression toward staff or other clients is not permitted.

 

CLEANLINESS & HYGIENE REQUIREMENTS

To maintain professional standards:

• Please arrive clean, with a clean body and clean face.
• No makeup is encouraged for facials and waxing.
• Proper hygiene and exfoliation are required before waxing.
• Clients arriving unclean, with strong odors, or unfit for treatment will be refused service and forfeit their deposit.

 

CHILDREN, GUESTS & PROPERTY

Children
Children may accompany clients only if absolutely necessary and must remain supervised at all times.
• No climbing on furniture or beds
• No touching retail displays or equipment

Clients are financially responsible for all damaged items.

Guests
• You may bring one quiet guest to accompany you.
• No groups unless attending an approved after-hours group service.
• No guests or partners are allowed during intimate waxing (Brazilian, bikini, vajacials). This is non-negotiable.

Pets
• Dogs are not allowed in the spa.
• Certified service dogs are welcome.

 

HEALTH, ALLERGIES & REACTIONS

Please disclose the following before your appointment:
• Allergies
• Medications
• Medical conditions
• Skin sensitivities
• Recent surgeries
• Active infections, rashes, or breakouts
• Pregnancy or breastfeeding

A skin analysis is performed before each service.
If contraindications are present, the service may be paused or stopped for safety.

We are not responsible for adverse reactions caused by unreported conditions.

 

MINORS & SERVICE LIMITATIONS

• Clients under 18 require parental/guardian consent.
• Some services require the parent to be present.
• Manzilians (male intimate waxing) are not offered.
• Please confirm in advance if a service is appropriate for your age group or needs.

 

PAYMENT POLICY

Accepted payments:
• Cash
• E-transfer
• Debit/Credit

(Prepaid Mastercards are not accepted on the machine.)

E-transfer Messages – Required Format:
Please include what the payment is for, such as:
• “Brazilian Wax $70 – Deposit $35”
• “Anti-aging facial $95 – Sale price $60 – Full payment”

Declined cards, reversed transfers, or non-payment will result in blacklisting until resolved.

 

REFUNDS, DEPOSITS & TOUCH-UPS

• All deposits are non-refundable.
• With 24+ hours’ notice, deposits may be rolled over once to a future appointment.
• No refunds on services, products, packages, memberships, or deposits.
• Product exchanges only if defective.
• If dissatisfied, contact us within 48 hours. A touch-up may be offered at Bella’s discretion.
• After 48 hours, full fees apply.

 

NO-SHOW POLICY & REPEAT VIOLATIONS

• No-shows forfeit their deposit.
• Repeat no-shows or chronic late cancellations will be required to prepay in full for all future appointments.
• Miss Bella Beauty & Spa maintains a private blacklist for policy violations and safety concerns.

 

GUEST ETIQUETTE & SPA CONDUCT

• Arrive prepared for your service and aware of what you booked.
• Once a service has begun, no refunds are given if the client changes their mind or cannot complete the service.
• Please silence your phone during treatments.
• Be respectful of noise levels in the spa.

 

PHOTOS & MARKETING CONSENT

With your verbal or written consent, service results may be photographed for promotional use.
You may opt out at any time.

 

GIFT CERTIFICATES

• Valid for 12 months
• Not redeemable for cash, but transferable
• Must be presented at time of service
• Lost or stolen certificates cannot be replaced
• Same cancellation policies apply

 

ACCESSIBILITY NOTICE

Our current location is not wheelchair accessible.
Please contact us to discuss accommodations.

 

WALK-INS & STORE HOURS

Walk-ins are welcome when possible, but appointments are always recommended.

If the door is locked during business hours, Bella is in a private service.
Please send a message or return shortly.

Bella operates the spa independently, so the storefront may close briefly during scheduled treatments.

 

COMMUNICATION

I do my best to respond within 24 hours, but delays may occur while I am with clients or if the phone is malfunctioning (which happens more often than I’d like).

If you haven’t heard back:
• Double text
• Call again
• Or stop by the spa — you’re never bothering us.

Preferred shopping/retail hours:
• Mon–Fri: 12–3 PM
• Sat: 11–3 PM

 

WEATHER & EMERGENCY POLICY

If roads are unsafe or closed, appointments may be rescheduled without penalty.
Please give as much notice as possible.

 

FINAL NOTE

These policies protect both your time and ours, ensuring a professional, safe, and enjoyable experience for every client.
By booking an appointment, you acknowledge and accept all terms outlined above.

Thank you for your trust, respect, and continued support of Miss Bella Beauty & Spa.