Effective July 7, 2025

Thank you for choosing Miss Bella Beauty & Spa. These policies help ensure a smooth, respectful, and safe experience for everyone. By booking with us, you agree to the following terms:

Booking & Cancellation

• Appointments must be booked through our website or by phone/text. Social media is not accepted for booking or cancellations.

• A 50% deposit is required for all services over $50. Services under $50 must be paid in full at the time of booking.

• 24 hours’ notice is required for cancellations or rescheduling.

• Late cancellations (under 24 hours) or no-shows will result in loss of deposit.

• Emergencies will be handled with compassion, but repeat short-notice cancellations may lead to fees or refused future bookings.

• A 15-minute grace period is allowed. Late arrivals may result in a shortened service or cancellation without refund.

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Respect & Safety Policy

• Verbal or physical abuse is not tolerated under any circumstances.

• Any inappropriate comments, gestures, or requests will result in being blacklisted and possibly reported to the police.

• Miss Bella has the right to refuse service to anyone, especially if she feels unsafe or her well-being is at risk.

• Clients who smell of alcohol, cannabis, or appear under the influence will be asked to leave immediately with no refund.

• This is a zero-tolerance policy to ensure the safety of the technician, clients, and visitors. Please respect that.

• Respect all others in the spa. Disruptive behavior, aggression, or harassment of any kind is not permitted.

 

Cleanliness & Presentation

• Please arrive with a clean body and clean face. No makeup is encouraged for facials and waxing services.

• Clients arriving unclean or unfit for treatment (strong odors, poor hygiene, etc.) will be refused service and forfeit their deposit.

• Proper hygiene and exfoliation are required for waxing services.

 

Children & Property Policy

• Children may accompany clients only if absolutely necessary, and must be supervised at all times.

• Children must not climb furniture, roam the space, or touch products or displays.

• If anything is broken—retail or display—the client is financially responsible.

• No dogs are allowed in the spa. Certified service dogs are welcome.

 

Health, Allergies & Reactions

• Please inform us of all allergies, medical conditions, skin sensitivities, or recent surgeries prior to treatment.

• A consultation and skin analysis are conducted before each service. If contraindications arise, the service may be stopped for your safety.

• We are not responsible for reactions due to unreported conditions or allergies.

 

Minors & Service Limitations

• Clients under 18 must have parental/guardian consent, and some services require a parent to be present.

• Manzilian (male intimate waxing) services are not offered.

• Please contact us in advance to confirm whether a service is suitable.

 

Payment Policy

• Accepted methods: Cash, E-transfer, Debit/Credit

• All payments are due at the time of service.

• As of July 7, 2025, Miss Bella Beauty & Spa collects HST on all taxable services and products. Prices listed may be subject to tax.

• Declined cards, reversed e-transfers, or non-payment may result in blacklisting until fully resolved.

 

Refunds, Deposits & Touch-Ups

• All deposits are non-refundable. If 24+ hours’ notice is given, a deposit may be applied to one future appointment.

• No refunds are provided for completed services, products, or deposits.

• Product exchanges are only offered in the case of defective items.

• If you’re unsatisfied with your service, contact us within 48 hours. A touch-up or fix may be offered at our discretion. Beyond 48 hours, full fees apply.

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No-Show & Repeat Offender Policy

• Clients who no-show or cancel late more than once will be required to prepay in full for all future services.

• Miss Bella Beauty & Spa maintains a private client blacklist for repeat policy violations or disrespectful behavior.

 

Photos & Marketing Consent

• With your verbal or written consent, service results may be photographed and used for promotional purposes.

• You may opt out at any time. Your privacy will always be respected.

 

Gift Certificate Terms

• Valid for 12 months from date of purchase.

• Not redeemable for cash but transferable.

• Lost, stolen, or damaged gift cards will not be replaced.

• Must be presented at the time of service and are subject to the same cancellation policies as regular bookings.

 

Accessibility Notice

• Our current location is not wheelchair accessible. Please contact us to discuss accommodations if needed.

 

Walk-Ins & Store Hours

• Walk-ins are welcome when availability permits, but appointments are highly recommended.

• If the door is locked during business hours, it means Bella is in a private service. Please return later or send a message.

• Bella operates this spa solo, so the storefront may be closed briefly during appointments.

 

Final Note

These policies are in place to protect your time, our time, and ensure a safe and professional space for everyone. By booking an appointment, you acknowledge and accept all terms listed above.

We appreciate your trust and support. If you have any questions or concerns, feel free to reach out.